Language Detection - Tips and Tricks
Jan 2023
In the past 5 years, Ultimate has evolved from a monolingual Finnish solution to a multilingual AI provider for customer support. We introduced a language-agnostic model, enabling intent prediction in over 100 languages regardless of language of the training data. However, while our bots understand various languages, they needed to respond in the visitor's chosen language. This challenge led us to develop our own Language Detection Model, as existing market solutions didn't fit our chat domain. In this blog, I'll discuss our journey to creating the most accurate model in the field.
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